SMS Text Messaging Terms

Last updated: [EFFECTIVE DATE]

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1. Who sends the texts

These SMS Terms cover text messages sent by CoolCRYO LLC, doing business as Measured Health, 4040 Cheyenne Blvd, Suite C, Rapid City, SD 57703 ("we," "us," or the "Company"). They are part of our Terms of Use.

2. Our two text programs

We run two separate text programs. You choose each one separately.

Program	What you'll get	How often
Measured Health Account & Care Texts	Appointment and scan reminders; weekly check-in reminders ("nudges"); notices that you have a new message, report, or form in your portal; account security codes, if you choose text for sign-in codes	Varies. Up to [8] messages per week during an active program.
Measured Health Offers & News (marketing)	Special offers, program news, event invitations, educational tips	Varies. Up to [4] messages per month.

Agreeing to receive texts is never a condition of buying anything from us. You can join a program, buy services, and use the Portal without agreeing to texts.

3. Your health information stays out of texts

We do not put health information in text messages. Our texts will not mention:

• your weight, scans, labs, or measurements
• medicines or conditions
• the contents of your messages

Instead, they will say something like:

"Measured Health: You have a new message in your portal. Sign in at measuredhealth.me to read it. Reply STOP to opt out."

"Measured Health: Reminder: your appointment is [DAY] at [TIME]. Reply C to confirm or call 605-301-3189 to reschedule."

"Measured Health: Your weekly check-in is ready in your portal. Reply STOP to opt out."

Text messages are not encrypted. Someone who sees your phone may see that you are a Measured Health client.

4. Message and data rates

Message and data rates may apply. Your mobile carrier's normal messaging, data, and other rates and fees apply. Check your mobile plan for details. We do not charge for texts.

5. How to stop texts (STOP)

• Reply STOP to any text from us to stop receiving texts from that number. You may also reply END, CANCEL, UNSUBSCRIBE, QUIT, STOP ALL, REVOKE, or OPT OUT, or tell us in any other reasonable way. Examples: tell a staff member, email hello@measuredhealth.me, call 605-301-3189, or change your settings in the Portal.
• After you opt out, we will send one final text confirming it. Example: "Measured Health: You're unsubscribed and won't receive more texts. Reply START to resubscribe." We will not send any other texts unless you sign up again.
• We will honor your request promptly, and no later than 10 business days after we receive it (47 CFR §64.1200(a)(10)). [Our system processes STOP replies automatically and immediately.]
• A STOP reply stops all texts from that number, including reminders. If you want to keep care reminders but stop marketing texts, you can turn marketing off in Portal > Settings > Notifications, or reply STOP PROMO.
• To rejoin, reply START or UNSTOP, or turn texts back on in the Portal.

6. How to get help (HELP)

Reply HELP to any text for help. Our reply:

"Measured Health (CoolCRYO LLC): Help at 605-301-3189 or hello@measuredhealth.me. Msg frequency varies. Msg & data rates may apply. Reply STOP to cancel."

Texts are not for emergencies. We don't monitor text replies 24/7. For a medical emergency, call 911.

7. Quiet hours

We send texts only between 8:00 a.m. and [9:00 p.m.] in your local time, based on your address or area code. If your state allows a narrower window, we follow that instead. Exception: a one-time security code you ask for when you sign in.

8. Supported carriers; carriers not liable

Supported carriers include AT&T, Verizon, T-Mobile, and most other U.S. carriers. Carriers are not liable for delayed or undelivered messages. We do not guarantee delivery of any message. Do not rely on texts as your only reminder for important appointments.

9. Your phone number

• Only give us a mobile number that you own or are authorized to use.
• If you change or give up your number, tell us right away (or reply STOP from the old number) so we don't text the new owner.
• You confirm that the number is yours and that you are at least 18.

10. Privacy

We handle your information as described in our Website Privacy Policy and our Notice of Privacy Practices.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We share your number only with the service providers that send texts for us, such as Twilio and GoHighLevel. They may use it only to deliver our messages.

11. Changes and ending the program

We may change these SMS Terms or end a text program at any time. We will post changes here. If a change is material, we will text you a notice with opt-out instructions.

12. Disputes

Disputes about these SMS Terms are handled under the Resolving Disputes section of our Terms of Use.

13. Contact

Measured Health / CoolCRYO LLC · 4040 Cheyenne Blvd, Suite C, Rapid City, SD 57703 · 605-301-3189 · hello@measuredhealth.me